Support

Email [email protected]. We reply within 1 business day.

It helps if you include your myshopify.com domain, what you were doing, and any message you saw. A screenshot is welcome.

Getting started

What do I do first?

Install CountWell from the Shopify App Store and choose a plan. CountWell then copies your products, stock and locations from Shopify. Home shows a setup checklist to take you through the rest.

Which plan do I need?

Starter is for stores with 1 location. Growth is for stores with 2 or more, and adds transfers and emailing purchase orders to suppliers. You can change plan in Settings.

Where do my suppliers come from?

CountWell creates them from your product vendors, and you can add more. Add each supplier’s email and lead time, then import their costs and SKUs from the Excel or CSV template on the supplier’s page.

How do I order and receive stock?

Create a purchase order for a supplier and location, add products and mark it as ordered. Download the PDF to send it. When the delivery arrives, open Receive and scan or enter what came in. Part deliveries are fine, and damaged units stay out of your stock. Receiving adds the stock in Shopify and can update costs, using the method you choose in Settings.

How do I count stock?

Start a new stock count for a location and scan what you see. Check the differences on the review page, then apply them. Only the items you scanned change, unless you choose to set the items you didn’t scan to 0. Please check your counts before applying them, as this changes your stock in Shopify.

What do I scan with?

A USB or Bluetooth barcode scanner works with the scan box on any scan screen. In the Shopify mobile app, you can use your phone’s camera.

How do I print barcode labels?

Open Labels and choose products by search, supplier, purchase order, receipt or transfer. CountWell makes a PDF for Avery 5160, Avery L7160, DYMO 30336 or Zebra label sizes. If labels print out of line, print the alignment test from the Labels page and adjust the offset in Settings.

How do I move stock between locations?

On Growth, create a transfer, add products and ship it. Receive it at the destination by scanning or entering what arrived. Your Shopify stock is updated at each step.

Where are my reports?

Reports has three tabs: History for stock changes, Losses for lost units, and Value for your stock value. Each can be downloaded as a CSV.

How do I cancel?

Uninstall CountWell from your Shopify admin. This stops future charges. Your CountWell data is deleted 48 hours later, so download anything you need before then. We keep only a record that your store was deleted (its domain and the date). See the privacy policy and terms.

I uninstalled by accident, or want to reinstall to fix something. Will I lose my records?

Not if you reinstall within 48 hours. Choose your plan again and your records are all still there. We read your stock from Shopify again when you come back.